Privacy Policy


Pro Bono Legal Services UK respects your privacy and is committed to protecting your personal data. 

Pro Bono Legal Services UK is Registered with the I.C.O. under the Data Protection Act 2018

No. ZA466607


Pro Bono Legal Services UK“ (collectively referred to in this privacy policy as Pro Bono Legal Services UK “we”, “us” or “our”) is the controller of and is responsible for your personal data. For the purposes of this policy, you are the data subject.  

Purpose of this privacy policy

This privacy policy aims to give you information on how we collect and process the data you may provide through your use of our website when you fill out our online forms, post an opportunity or event, apply for a volunteering vacancy,  partake in fundraising activities for us, make a donation or contact us directly.  

This website is not intended for children and we do not knowingly collect data relating to children.  

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.  

The information we collect about you

We may collect your non-sensitive information through our interactions with you. We do not collect any special categories of personal data. This includes details about your race or ethnicity, religious beliefs, political opinions, health information etc. We also do not collect any information about criminal convictions and/or offences.  

The information collected is limited to what is adequate, relevant and necessary for the purpose for which it is collected. This may include, but is not limited to, the following directly and indirectly obtained information: 

  • Information about your      identity, including your name. 
  • Contact details including email address, contact address,      phone number. 
  • Details about your organisation or employer, particularly in      relation to the posting of volunteering opportunities. 
  • Any other details you may provide about your organisation if      advertising a volunteering position. This includes but is not limited to      your Twitter handle, application contact email and any attachments      you may include. 
  • Contact details, organisation and venue information      when you post an event on our website      through the events calendar. 
  • Information you may provide in an application for a      volunteering opportunity if not applying directly to the advertising      organisation. 
  • Your donor information if you make a donation to      us (financial details will be dealt with directly by our payment      provider) including name and address (unless you have chosen to      remain anonymous) and type of payment. 
  • Technical information about your use of our      website, including your IP address and geographical location. 
  • Information you may share with us or our related charities      on social media, including your Twitter handle and any photos you may tag      us in. 
  • Information you post in any comment sections of our website.      This will include your website address and IP address. 
  • Information from surveys we may conduct from time to time. 
  • Any other information you may provide us with through      the use of our online forms or      other contact methods including by phone, email, post or in      person.  

How do we use this information?

We may use the information you provide in the following ways. This list is non-exhaustive.  

  • To contact you      regarding a question you have posed on a contact form or via      any other contact method. 
  • To contact you about an event listing or volunteering      position you have posted.
  • To approve your volunteering position for posting on      our website. 
  • To inform you of upcoming events that we think may be of interest to      you. 
  • To process information supplied on Gift      Aid forms as required (including details necessary to      establish whether you are a UK taxpayer). 
  • To fulfil any statutory and legal requirements placed upon      us in relation to financial, staff and volunteer information. 
  • To improve our website through monitoring how you use      it. 
  • To facilitate pro bono services.  

In some circumstances we may anonymise or pseudonymise your personal data so that it can no longer be associated with you. 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law or for regulatory reasons.  

We will not share your information with third parties for marketing purposes.  

If you kindly decide to make a donation to us through our website you will be forwarded to the page of our chosen payment provider. Any information you provide, including any financial details are not held by us. Instead, the third-party payment provider will be responsible for the protection of your data and we recommend that you read their privacy policy carefully before entering any personal information. If you agree, the payment provider may pass on your details in order for us to contact you to thank you for your donation. You also have the option to opt-in to receiving our marketing emails. They may also share your details with certain third-parties in order to comply with their legal obligations and/or to process card payments or Gift Aid. This will be made clear in their privacy policy.  

Legal bases for processing your data

When we process your personal data we are required to rely on one or more of the following lawful grounds: 

  • Processing is      necessary for the performance of a contract to which you as the      data subject are party or in order to take steps      at your request prior to entering into a contract. E.g.      Payroll information, service contracts etc. 
  • Processing is necessary for compliance with a legal      obligation to which we as the data      controller are subject. E.g. HMRC or      auditing requirements etc. 
  • Processing is necessary for the purposes      of our legitimate interests, except where such interests      are overridden by your interests or fundamental rights and      freedoms which require the protection of your personal      data. E.g. the facilitation of      our charitable objectives, the processing of technical      information about the use of our website in order to ensure the      best engagement with our users, to process enquiries and complaints in an      efficient manner. For more information about our legitimate interests      please do not hesitate to contact us using the details found at the end of      this policy. 
  • Where consent is relied upon, we will establish this from      you. This consent can be withdrawn at any time.  

Fundraising and marketing

We will always aim to respect your preferences when sending you any form of communication. Before we send any marketing communications we will establish your consent in a clear and unambiguous way. Marketing communications from Pro Bono Legal Services UK will also include instructions on how to opt-out of receiving further emails from us. You can also contact us at 

International transfers

We do not intentionally transfer your personal data outside of the European Economic Area. However, the internet is made up of a large number of international connections. If you are visiting this site from a country other than the country in which our server is located the various communications will necessarily result in the transfer of information across international boundaries. By visiting this website and communicating electronically with us, you consent to these transfers. 

Keeping your data secure

We use all reasonable efforts to safeguard your personal data both electronically and in hard copy format. However, submitting your details through the internet cannot be guaranteed to be entirely secure and therefore you submit any information to us via this method at your own risk. 

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.  

Also, we will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. An example of this is where we keep records of donations subject to Gift Aid for at least 6 years in order to comply with HMRC rules. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. 

Our retention periods are reviewed on a regular basis. 

Links to third-party websites

Our website may contain links to third-party websites. This privacy policy applies only to Pro Bono Legal Services UK website   and we recommend that you read the privacy policies of any other websites you visit. Please be aware that we cannot be held responsible for the content or security of such websites. 

Your legal rights

To exercise any of your legal rights listed below, please contact us using the contact details found at the end of this policy.

You have the right to: 

Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. This request will be carried out free of charge and within one month unless it is clearly unfounded, repetitive or excessive. In such instances we may require longer to process your request and a nominal fee may be charged to cover the costs of providing you with this information. In this instance we will notify you and keep you updated. 

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new data you provide to us. 

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Such requests are subject to any applicable legal and ethical reporting or document retention obligations imposed on us. 

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third-party) and you want to object to processing as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: 

  • If you want us to      establish the data’s accuracy. 
  • Where our use of the data is unlawful but you do      not want us to erase it. 
  • Where you need us to hold the data even if we no longer      require it as you need it to establish, exercise or defend legal      claims. 
  • You have objected to our use of your data but we      need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your personal data to you or to a third-party. We will provide to you, or a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.  

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 


We would appreciate the chance to deal with your concerns in the first instance so please contact us using the below contact details. However, should you wish to escalate your concern you have the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (  

Contact details

If you have any questions about this privacy policy, would like to exercise your legal rights listed above or require any further information, you can contact us in the following ways: 

Full name of legal entity: Pro Bono Legal Services UK

Email address: 

Postal address: Pro Bono Legal Services UK, Fox Covert House, Fox Covert Farm, Bridges Lane, York, YO42 4PX

Changes to this privacy policy

We keep our privacy policy under regular review and as such we recommend you check back to this webpage regularly. This version was last updated in November 2018.